FREQUENTLY ASKED QUESTIONS
What's the smallest order you'll accept?
We accept all orders of all quantities. However, smaller quantity orders will cost more.
Our smallest run is about 2 dozen pieces.
Can we mix and match sizing or styles?
Yes. As long as the logo does not change, you can choose any arrangement of sizes, and even different shirts, styles and colours.
Can you supply us the clothing garments?
Of course! take a look at our on-line catalogue or give us your address to receive a catalogue in print. Just choose the product you like.
When you quote prices, do you include all hidden charges?
We'll never charge you more than we quote. All setup charges are included in our quotes.
How fast can you have our clothing ready?
We normally take to the end of 14 business days to have your product ready for ship-out or pick-up. However, if you need it in a rush, we always do our best to accomodate.
What are the types of payment methods you accept?
You can pay via cheque, Cash, Visa and MasterCard.
What if we don't see what we want in your catalogue?
Just let us know what you are looking for. Due to size restraints and the huge amount of clothing options we have, we can't always fit it into our catalogue.
Do you do customized team uniforms?
Of course, we can do it all. Have a particular uniform in mind?
We can have it custom created for you.
What are your hours?
We are always open. Thanks to the internet, our website can provide you with a lot of information all the time. However, when you need a quote or have any questions, email us for the quickest response. Since we are always working to please our customers, you can get quotes and your questions answered even at night and on weekend via email!
Can we get samples?
Yes. We can send out samples at a nominal fee.
Can we have our garment personalized?
Yes. We can embroider or print your personalized name on the product you choose. An additional charge will apply.
What if we wanted to change our order?
If we have already processed your order, changes cannot be made. You can always try to contact us, and if your order is at a stage where it can be adjusted, we will do our best to accomodate, but because of the nature of our business, this is not likely.
Can we cancel or return our order?
Since everything we produce is strictly custom printed or embroidered, we cannot take back any returns.
What if we ordered some shirts and wanted to get a few extra afterwards?
It is best to order a few more than you think you need to start. Once your order is complete, ordering a few extra shirts is the same as placing a new order.
Can we call any references?
Definitely! Call us and we will provide you with some current references so you can inquire about our service and quality. You can also take a look at our testimonials section on the website.
Call us today and see why Hotline is YOUR source for Quality Apparel
